We have not received official confirmation, but the helpdesk is back online. The presumption is that the issue has been fixed.
Posted Oct 17, 2025 - 08:29 EDT
Update
From Happyfox: "We’ve escalated the reported issue to our backend team, and they’re working on it with top priority. We’ll keep you posted and share updates at the earliest."
Posted Oct 17, 2025 - 08:25 EDT
Investigating
The helpdesk is currently inaccessible. They are working to resolve the issue.