Slow Internet, Especially on Initial Visit

Incident Report for Trinity High School

Resolved

This incident has been resolved.
Posted Nov 06, 2026 - 14:55 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 03, 2026 - 08:01 EST

Update

We are continuing our work with the firewall vendor.
Posted Oct 30, 2026 - 08:23 EDT

Investigating

We have received reports that the internet is slower than normal for some users, especially when first visiting a site (e.g., visiting www.google.com make take 5-10 seconds to load initially, and then work fine).

After extensive troubleshooting, we have opened a support case with our firewall vendor.
Posted Oct 29, 2026 - 10:44 EDT
This incident affected: Networking (Network and Wireless).